I. Custom Application Development

Indosolution provides custom application development services. We realize that a deep understanding on business process and system is a determinant success factor of business application implementation. Using creative-innovation and reliable technology, our custom application development services help your business streamline its basic operational processes. Our services help you develop and implement an end-to-end business application solution to enhance your business’s productivity and profitably.

Our Methodology for Custom Business Application Implementation

Every organization has its own set of unique business objectives, resources constraints and time frames. And Indosolution has discovered that a phase-by-phase approach with well-timed checkpoints is the best method for successfully implementing business application at most organizations. Our resources are managed and guided under our thorough methodology. Methodology is a half of implementation itself, a good and strong method will help you plan, verify, guide and finish your implementation project as well. Indosolution methodology is a neat hybrid combination between formal methodology and intensive experiences. Formal methods are needed to know what the ideal is, and experiences needed to employ what the proper is. Our methodology does not only focus on some sequential and systematic steps to make the system fit, but we do realize that implementation also means empowering people and organization. Therefore, for each systematic step, we try to pay attention on what kind of interaction should be developed.

The first step to successful business application implementation starts with our business process review in Diagnosis and Analysis Phase. A comprehensive analysis helps us identify problems and define business objectives, allowing us to develop solution to help you to determine if the processes should be revised in order to capitalize on the full potential of the solution and achieve your goals. This step also plays important role in a success of the whole business application implementation process. Performing this step can be thought of as part of project risk assessment. Done well, the analysis provides tremendous insight to what needs to be done to mitigate implementation risks, and sets the stage for project activities. It also helps executives set realistic expectations about the pace of change the organization can manage, and the timing of project benefits. When upper management supports the project from this phase, the business application implementations success rate greatly improves. Based on our experience, the common problem in this phase is that most of the time the key-user cannot accurately describe the needs or requirements in full detail or falls into the so-called “interview trap”. “Interview Trap” refers to the dilemma that the needs or requirements are brought up only when related questions are asked by business application system implementation consultants. Otherwise, the problems are hidden and later become obstacles to satisfying enterprise needs in the course of application implementation. Even some would not be revealed until the project is being closed. To deal with this problem, we bring out the clients needs or requirements completely when conducting operation analysis and identify all the problems.

The next step is Design Phase where the conceptualizations of solutions are described by model and then develop the model to become a ready-to-use objects. And vice versa, the model also beneficial to verify whether the object is created well or not. At this phase, we are conducting a design session to match business process requirements and designing for all aspects of the solution. Once the design phase is complete, the Development & Testing Phase begins. Developing process flow and identifying process changes, developing a data migration plan are performed in development phase. This phase provides detailed design documents, a detailed project plan and a list of any documented issues or risks. Also involves in testing phase is testing new business practices and obtaining user acceptance that business processes are accurately represented. Loading test data resulting from data migration and ensuring all data mapping is accurate and complete in this phase. Development and testing phase also result in designs for all aspects of the solution, complete understanding of the project’s scope, integration issues and potential risks, and test plan and scripts to ensure all business processes are properly executed. We put our consultants’ best effort to this important phase to achieve best solution for our clients that’s why in this phase we also perform testing the go-live and validating database.

The next phase is the Deployment Phase. We establish complete interaction between consultants, clients and the system. Both of consultants and clients have to work together to handle the system, this is not an easy work, because the system can’t only be installed but also need to be utilized. This phase takes the solution from formal testing to a live environment. During system deployment, clients are trained on the software solution and any remaining issues are resolved. Then, the solution is moved to the live processing step. This phase also delivers validation of processes and procedures, end-user proficiency, user manual, verification of contingency plan, and live processing in the new application solution.

Finally, last but not least is the On-Going Support Phase. This phase enables you to analyze your comfort level with the processes and the overall solution. It also allows us to support and perform further analyze clients’ operations to determine if further refinements can be made to the solution. Now, the entire solution should be assessed for optimal performance tuning. We realize that clients want their system runs stable and meet the requirements, so that in this phase we deliver a properly tuned system, formal recommendations to client management and a high-level project support.

Change Management in Business Application Implementation

Change management is one of the biggest tasks a business may be involved in and it also became a key success of business application implementation. This does not only require a significant amount of funding but also require unappealing commitment throughout the whole business component. It is a deliberate approach to bring major changes towards people’s expectations to move the business forward smoothly (Commonwealth of Pennsylvania).

In most cases when the need of change appears, businesses have no option other than responding it or else losing their competitiveness in market. Changes will be more likely the only way and yet a painful moment for business to survive. By doing change management, businesses are expected to be able to perform rapid changes to minimize costs while maintaining its consistency and existence of its staff in order to bring a new system into the current one such as implementing business application system.

Many people are assuming that change management is part of business application implementation. In fact, because of the level of complexity of the system, change management has always been a continuing process required throughout business application implementation. Some experts are agree that business application will not be successfully implemented without “a massive dose of change management otherwise the organization will likely not be positioned to best use the new system” (Gerald Thompson and Winford (Dutch) Holland, 2001).

Business application is an integrated complex cross-departments application. That is why its implementation is a very costly process and yet most of the companies implemented business application was always over budget and behind schedule. The main issue in any new system implementation especially business application is changing the existing system with a new one. In a minor environment, change can be done quite easily. However, for a compound system such as business application, change management became a crucial component to manage the changes systematically. In our opinion, changes must be efficiently planned, scheduled, carried-out and documented to minimize the cost and disruption during business application implementation. That’s why our methodology is aimed to accommodate change management in order to gain success in business application implementation.

II. IT Operation Outsourcing

Nowadays IT departments are expected to act as the engine that drives business transformation while keeping costs low. However, maintaining the required IT Support staff and skills in today‘s fast moving IT business is not only difficult, but also very expensive.

Organization needs to remove their IT personnel from day-to-day operations so that they can focus on improving the services of the IT organization toward its customers. Indosolution IT Operation Outsourcing; IT support, help desk, operational tasks, and other support tasks will free up your valued IT personnel so they can support your mission critical business processes.

Indosolution provides IT Operation Services to help you focus on your business and support your mission critical business, reduce your IT operational cost, take the burden of internal IT staff, obtain strong skilled personnel sets at lower price and avoids expensive recruitment. Therefore we offer you the services of our IT Operation Outsourcing:

• IT Infrastructure Maintenance; maintaining LAN, server, workstation and troubleshooting
• IT Infrastructure Security Management; virus and worm protection, external intrusion detection
• IT System Management; LAN and emails administering, application performance monitoring, data backup, and reporting
• IT Standard Operation Procedure
• Help Desk; support operational tasks and other support tasks.

On the other hand, at Indosolution we understand that IT Operation Outsourcing can also expose the client with associated cost/risks that potentially have a higher cost than a benefit for the company. Some of those associated risks could be:

• Loss of control over service quality
• Security Assurance
• Increased complexity of managing and monitoring the outsourcing contract
• Prolonged procurement process
• Unable to manage the operation
• Poor communication

III. Network/LAN Infrastructure Development

Networks are complicated but are the very backbone of every business. Structured cabling is the basis of all data transmission within organization or companies – all data at some stage is carried by data and/or fiber optic cable. Incorrectly installed cable is responsible for the majority of network breakdowns and can be disruptive and costly to businesses as faults are identified and repaired.

We at Indosolution fully understand this, which is why customers are our first priority. We provide a total ‘one stop’ solution for all your network problems, and offer the complete range of network cabling and LAN (Local Area Network) infrastructure services:

1. Network Design
2. Network Installation
3. Hardware and Communications Equipment
4. Fault Diagnosis and Rectification

To those extents, we use the highest quality network routing hardware to ensure networks operate efficiently. We bring the highest levels of experience in the design and installation of the best in data cabling, and network cabling